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Ten Steps for Establishing Multipurpose Community Telecentres

02-04-2003 ()
Ten Steps for Establishing Multipurpose Community Telecentres
© UNESCO Bangkok
"Ten Steps" is the title of a new UNESCO publication to assist communities in establishing sustainable Multipurpose Community Telecentres (MCT). The Guide that since yesterday is online available on the website of the UNESCO Bangkok Office is a contribution to providing and strengthening communication and information facilities at the level of local communities.
Comprising ten booklets, "Ten Steps" covers ten aspects of establishing, operating and managing a MCT. Each booklet presents a step towards establishing a sustainable MCT in simple and easy-to-understand terms. It looks at issues such as holding community meetings, management, staff appointments, services and programmes, building and equipment, the planning process, financial management, operating procedures as well as customer service and promotional issues.

The colourful on-line version will soon be followed by a two-colour version in hard copies. The first two steps will then each include a set of transparencies that can be used as is or copied onto large sheets of paper for display at public meetings where an overhead projector is not available. Case studies found throughout the ten steps provide interesting stories aiming at enhancing listeners’ understanding of certain points.

The publication is co-authored by Gail Short and Deborah Rice who are well-known for their work in planning, establishing and supporting MCTs in Western Australia and Queensland.

UNESCO gives high priority to providing and strengthening communication and information facilities at the level of local communities. Such facilities offer basic tools for introducing and managing community-centred development and change.
Related themes/countries

      · Multipurpose Community Telecentres
      · 2002
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